Client Support Area
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Recent Service Alerts
- Resolved: Telephone Call Completion 09/15/2017 01:15:45 PM – The issues affecting call completion have been resolved and all call flow is back to normal. We will continue to monitor the system for any further issues.
- Telephone Call Completion 09/15/2017 01:03:47 PM – We are currently experiencing issues with inbound and outbound call completion. We are working to find the root cause and will have an updated status shortly.
- Webroot Update – Resolved 04/26/2017 09:10:17 AM – Due to a rule error that propagated for 13 minutes the afternoon of April 24th at 12:52pm CST, good applications were mistakenly categorized as malware. This has created many false positives across the affected systems and has resulted in those applications being quarantined and unable to function. Webroot has corrected the issue but there is a […]