Service Alerts

Resolved: CTC Internet Outage 08/31/2021 09:31:17 AM – All CTC internet outage issues have been resolved.
CTC Internet Outage 08/31/2021 06:57:03 AM – We are aware of an outage on CTC Internet in the area causing connections to be offline. We have reported this to CTC and are awaiting resolution.
Resolved: Exchange Email Hosting Environment 02/01/2018 11:14:37 AM – We are currently experiencing issues with our exchange email hosting environment incoming mail flow. We are working to resolve these issues and will make a follow up post once they have been resolved. We have identified the issue as a patch that was attempting to install but failing. We are in the process of a […]
Resolved: Telephone Call Completion 09/15/2017 01:15:45 PM – The issues affecting call completion have been resolved and all call flow is back to normal. We will continue to monitor the system for any further issues.
Telephone Call Completion 09/15/2017 01:03:47 PM – We are currently experiencing issues with inbound and outbound call completion. We are working to find the root cause and will have an updated status shortly.
Webroot Update – Resolved 04/26/2017 09:10:17 AM – Due to a rule error that propagated for 13 minutes the afternoon of April 24th at 12:52pm CST, good applications were mistakenly categorized as malware. This has created many false positives across the affected systems and has resulted in those applications being quarantined and unable to function. Webroot has corrected the issue but there is a […]
Webroot Issues Update 04/24/2017 05:41:14 PM – Webroot has confirmed this issue and it was a bad rule that was incorrectly flagging good files as viruses. The rule was live for 13 minutes before it got pulled. They are currently working to do a mass restore of any affected files.
Webroot Issues 04/24/2017 04:12:30 PM – We are getting reports of Webroot falsely detecting good programs and quarantining them. Webroot has acknowledged the issue and we are disabling protection until this gets resolved. If you need any assistance or are having issues please submit a ticket by emailing support@datacommus.com.
Web Server Migration Postponed 02/21/2017 08:42:51 AM – After running into several issues overnight with the migration we are postponing the server migration to another date in the future.
Web Server Migration Issues 02/21/2017 07:09:30 AM – We had to revert back to the old server because of migration issues. All services should be online now. Please let us know if you are having any issues.
Web Server Migration Issues 02/21/2017 06:54:45 AM – We are currently experiencing issues with a web server migration that was to take place overnight last night. This is affecting both email and website availability. We are working to restore this service as soon as possible. Thank you for your patience during this time.
Centurylink DSL Restored 12/27/2016 10:17:35 AM – Centurylink services have been restored in Aitkin County.
Centurylink DSL Outage 12/27/2016 08:39:30 AM – An Aitkin County wide outage for Centurylink DSL has been reported.
Phone Service Restored 11/11/2016 08:13:00 AM – The phone service issue with charter has been corrected.
Centurylink DSL Restored 11/09/2016 10:20:21 PM – Centurylink services have been restored in Aitkin County.
Centurylink DSL Outage 11/09/2016 01:55:32 PM – We have been notified of an Aitkin County wide outage of Centurylink DSL. We have contact field techs and they are working on it.
Phone Line Issues 11/09/2016 08:06:10 AM – We are experiencing issues with customers who have Charter Telephone Service being able to contact us. If you have an immediate issue please email support@datacommus.com.