DataComm Support Changes

We have recently implemented a ticketing system and would like all customers to use it. With our new system, it will allow us to be able to track issues more effectively and get to resolutions faster. We need all customers’ cooperation to work with this new ticketing system.

Requesting support/service

We would like all support requests to either be filled out online at www.datacommus.com, sent to support@datacommus.com or called into 218-927-7019/888-927-7019. If you call in a support request, we have an option to contact support and leave a support request voicemail.

All support requests that come into our system will be handled depending on SLA (Service Level Agreement) based on your Managed IT Contract or for hourly customers a first come first serve basis.

Please note that Managed IT Contracts have a much higher SLA(response time) than standard hourly rate customers (Contact us to find out more about managed IT contracts).

Emergency Service

All emergency/service outage issues must be specified as emergency. Use our phone menu or specify upon ticket creation to perform emergency service requests.Requests not specified as emergency will be handled as non-emergency SLA.

Please note again that Managed IT Contracts have a higher emergency SLA(response time) than standard hourly customers.

NOTE: Support/Service Request emails, text messages or phone calls sent directly to any individual inside DataComm may result in slow and/or no response. It is highly advisable to use the below methods as the ONLY means to contact DataComm for support.